PureVPN gives off a distinct feeling of quality. Although there is initially a lot to digest when visiting the provider’s website, it’s easy to find out key details about the service, and the tutorials for a range of devices are some of the best we’ve seen. Add to this the fact that the performance we experienced is as good as we’ve seen from any provider, there’s plenty to recommend PureVPN. While there are a couple of small caveats for those particularly concerned with privacy, PureVPN will suit the vast majority of users and uses. We were very impressed with PureVPN, and suspect you will be too.
Packages & Pricing
Like most providers PureVPN offer one straight forward package with increased discounts if you sign up for longer periods of time.
PureVPN also offer a 3 day money back guarantee in case you are not satisfied with their service. The refund policy states that during this period you must have used less than 500MB of data. If this criteria isn’t met they will instead try to solve any problems that you have.
PureVPN prominently advertise the fact they provide 24/7 support, and we’re pleased to report that they live up to this promise. A live chat option is clearly displayed across the website.
When we put this to the test, we received a full and detailed response to our query within seconds.
PureVPN also offer a support ticketing system, an extensive FAQ section, and a reasonably lively forum. The company is also active on social media and provides an email address for enquiries. The only thing missing is a number for telephone support, but that is a rare thing indeed for VPN service providers.
Security and Privacy
As well as providing support (and client software) for PC, Mac, Android and iOS, PureVPN also provide setup guides for Linux and various routers. (Please note, however, that routers are only supported under the “Unlimited” subscription plan).
We also gave the Windows Application a test to see how it faired against the Mac version. We found it was just as great and provided the same speeds. It has the same fantastic features: Internet Kill switch, NAT firewall and maleware protection, Smart DNS and Split tunnelling.
They have also launched fantastic iOS and Android apps. These work just as well as the desktop software and similarly provide very little speed loss.
PureVPN have a fairly extensive customer area:
As well as providing access to all the usual things: support tickets, invoices and account details, there is also the welcome addition of a “Network Status” page, and the ever-present offer of live chat support. Also worthy of a mention is PureVPN’s “Unlimited Rewards” scheme:
This scheme allows you to earn rewards (in the form of service credit) for completing certain actions, such as promoting the company on Twitter or Facebook, or inviting friends to join. This is pleasingly innovative, and the chance of getting “something for nothing” is always pleasure to see.
- Great client software
- Superb support
- Excellent performance on both desktop and mobile
- Reward scheme for free account credit
PureVPN is, without doubt, one of the best VPN solutions we have seen. Everything about it has been properly thought through, from the well designed client software to the top quality, screen-shot-based “how to” guides. PureVPN is not the cheapest service we’ve reviewed, especially when it comes to the “Unlimited” plan, but it’s only fair to pay for quality, and we find it hard to think of any demographic who would be disappointed with the solution. The top quality support is there to help technophobes with any problems, and enthusiasts will find plenty they can tweak themselves. Highly recommended.